IT has revamped the banking space, giving them the liberty to bring along new features and customer centric products. Leveraging the technology trends such as cloud, mobile, social media, analytics and cyber security, banks are able to deal more effectively with customers and ever changing market scenario. However, with advancements comes the difficulty in utilizing the true power of IT. Right from spending millions of dollars on tools to consistently keeping up with increased mobility demands, banks face difficulty in driving the cost-to-value out of IT. Many of those who are experienced in banking often cite the need to have a user and customer friendly IT experience, which enables effective ROI and customer retention.
Customers continue to place a premium on the convenience of online and mobile banking channels, while banks reduce their reliance on costly in-branch interactions. Banks do this by embracing digital channels to provide services to their customers. Banks will have to keep up with trends like mobile wallet that continues to gain momentum.
In today’s environment of “Internet everywhere”, some innovative banks have also started offering in-branch Wi-Fi to improve their business performance.
For financial services in 2015, it is all about the ability to extract deep insights from customers’ data that creates real monetization opportunities and capitalizes on customers’ desires and expectations. Wi-Fi, coupled with other emerging technologies, provides the opportunity to do just that. To help CCOs, CIOs, and CEOs find the right banking technology and provider for their enterprises, our selection panel has evaluated hundreds of banking technology providers that own innovative technologies in this space.
In our selection, we looked at the vendor’s capability to fulfill the burning need of cost-effective and flexible solutions to tackle complex banking challenges. We present to you CIO Review’s 20 Most Promising Banking Technology Solution Providers 2015.